If a platform has been removed, can it be recovered?
No. All the data and even the backups will be deleted definitely and irretrievably with the operation (action) “remove platform".
- Can you get access to the operating system and the database level?
Yes, but first you have to create a support request on the Management Interface to ask for access. Permission to access is then activated. A detailed documentation for registered customers is available at the library in the Management Interface.
- Can I access the platform through SAProuter?
Yes, simply open the platform in the Management Interface edit the configuation section with the SAProuter-string. More information about this subject is available at the library in the Management Interface for registered customers.
- Is it normal, that the first login into the SAP system takes so long?
This is a well known phenomenon with SAP, because at the first login a lot of elements have not yet been transferred to the memory. From the second login it works as usual.
- Can I change / replace the actual currency on the bill by another currency?
US$, EUR and CHF are available. To change the currency the organisation’s representative has to replace it on the Management Interface in “my organisations”.
top^
- Is it possible to display not just US$ but also other currencies in the „Accounting“?
At present this is not possible.
top^
- Is there a possibility that I don’t see all my platforms on the display?
The portlet shows only 10 platforms per page. Down to the right is the button to turn pages.
top^
- The password I was sent doesn’t work. What could be wrong?
When you copy&paste passwords it is possible that preceding or following blank spaces get in the clipboard, which can result in a password rejection. Please retry by typing the password manually.
top^
- What could be the problem if in the SAP-system started BSPs will not appear in the browser window?
- Please maintain in your instance profile (TA RZ10) the parameter icm/host_name_full according to the information in the Cirrus SAP Cloud Computing Management Interface.
- Please be sure to use a released browser (cf. prerequisites to access the management interface).
top^
- An action in the Cirrus SAP Cloud Computing Management Interface produced an error. What can I do?
On any failure situation a problem request is generated automatically and you will be informed by email about further steps.
top^
- Even though I activated “remember my Logon”, I always have to enter my username and password. Why?
Logon credentials are only valid for one session, after a “Sign out” these informations expire. Saving of username and password by the browser is not supported by the Management Interface.
top^
- Together with my colleague we are trying to “remove” old platforms but the confirmation link doesn’t work. Why not?
E-mailing programs tend to open links in the already active browser window. Therefore it can happen that you are already logged in on the window that is opening by clicking the link, though with your colleague’s user. Please work only with one user at the time.
top^